Returns

EXtended Returns

We’ve extended our returns window over the festive period so that orders placed from 1st November 2025 may be returned until 16th January 2026 – giving you a little more time to get your gift just right.

If you received your order as a gift, you may return it using our standard returns portal by selecting ‘Gift Return’ on the first page.

As with all returns, items must be unworn, in their original packaging and with all tags attached.

Refunds are processed within 10 working days of your return being received at our warehouse, and a confirmation email will be sent once it has been processed.

All shipping fees, duties and taxes are non-refundable.

Embroidered pieces are not eligible for return, refund or exchange.

UK Returns

  • Return items within 14 days of receipt, unworn and in original packaging with all tags attached
  • Refunds are processed within 10 working days of warehouse receipt
  • A confirmation email will be sent once refund is processed
  • Shipping, duties and taxes are non-refundable
  • Embroidery pieces are not eligible for return, refund or exchange.

In-Store Returns

  • All WNU UK stores accepts in-person returns up to 14 days post purchases or delivery for in-store or online orders
  • Same-day processing for store returns
  • Do not mail returns to store address
  • Please note that if you made your purchase in-store, this can not be returned to our warehouse and will need to be returned at the store

International Returns


  • All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods. Return shipping costs will be deducted from the refund total, unless shipped via your own shipping methods.
  • Keep your proof of postage until return is completed and confirmed
  •  
  • Shipping, duties and taxes are non-refundable

 

International return shipping rates (dependent on postcode, country and pickup point):

  • EU: Up to €15
  • USA: Up to $15
  • Switzerland: CHF10
  • Australia: AU$20
  • Canada: CA$10

 

Important Notes

  • Monogrammed/embroidery items cannot be returned unless faulty
  • Gifted items will be refunded to original payment method, or exchanged via gift return on our return portal
  • Report faulty items immediately upon delivery to hello@withnothingunderneath.uk

 

  • Late returns (after 14 days) will not be accepted

  • Damage from incorrect washing or wear and tear is not covered and will be returned back to the customer. (Wear and tear includes any items that are soiled, stained/marked or have perfume odours, have pulled/ snagged or bobbled fabrics).